Frequently Asked Questions
Explore common questions about Oracle Tek’s software solutions, professional services, outsourcing, compliance support, training, technical support and international service capability.
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The exact scope of a service can depend on your requirements and service agreement.
What does Oracle Tek do?
Oracle Tek provides a comprehensive range of business and financial software solutions, professional services, technical expertise and outsourced business services. We assist with financial, accounting, payroll, HR and operational software environments from selection and licensing through implementation, configuration, integration, training, support and ongoing optimisation. We also provide specialist Payroll, HR and Accounting Outsourcing, taxation services and statutory compliance support.
What software does Oracle Tek provide and support?
Oracle Tek works with a broad range of financial and business software solutions, including Xero, PaySpace, Dext, Sage Pay, Sage Business Online, Scoro, Meshed360 and ServCraft, amongst many others. Our expertise also extends across accounting, payroll, HR, CRM, advanced inventory, stock management, business management, reporting, analytics and automation solutions.
Does Oracle Tek sell software?
Yes. Oracle Tek provides software sales and licensing across a range of financial, accounting, payroll, HR and business technology solutions. We can also assist with implementation, configuration, migration, training, technical support and ongoing optimisation.
Does Oracle Tek provide software training?
Yes. Oracle Tek provides software training across the solutions we support. Training can form part of a new implementation or be provided to existing users who require additional knowledge or assistance.
Does Oracle Tek provide technical support?
Yes. Oracle Tek provides technical support and troubleshooting across supported software and systems, including data fixes, data repairs, migrations, conversions, configuration, integrations and reporting issues.
Does Oracle Tek provide outsourced payroll?
Yes. Oracle Tek provides outsourced payroll services as well as payroll system implementation, consulting, training and support.
Does Oracle Tek provide HR outsourcing?
Yes. HR forms part of Oracle Tek’s outsourced business services. The scope is determined according to each client’s requirements and service agreement.
Does Oracle Tek provide accounting outsourcing?
Yes. Oracle Tek provides outsourced accounting and financial administration services according to the client’s requirements and agreed scope of service.
Can Oracle Tek help us change payroll or accounting systems?
Yes. Oracle Tek can assist with system selection, implementation and migration, including configuration, data preparation and conversion, data fixes, testing, parallel processes, training, integration and ongoing support.
Does Oracle Tek provide taxation services?
Yes. Taxation services form part of Oracle Tek’s professional service offering. The exact service is determined according to the client’s circumstances and requirements.
Does Oracle Tek assist with SARS payroll compliance?
Yes. Oracle Tek can assist with payroll-related statutory requirements including PAYE, UIF, SDL, EMP201, EMP501 and IRP5/IT3(a) processes.
Can Oracle Tek help with advanced inventory and stock management?
Yes. Oracle Tek provides and supports business software solutions that include advanced inventory and stock management capabilities and can help identify an appropriate solution based on operational requirements.
Can Oracle Tek provide CRM solutions?
Yes. Oracle Tek provides CRM and related business management solutions, with assistance across selection, implementation, configuration, integration, training and ongoing support.
Can Oracle Tek automate our business processes?
Yes. Oracle Tek identifies repetitive, manual or inefficient processes and investigates ways of simplifying or automating them using workflows, integrations, connected systems and appropriate technology.
Does Oracle Tek provide accounting services?
Yes. Oracle Tek provides accounting and bookkeeping-related services as well as accounting technology, implementation, support, reporting and process improvement.
Can Oracle Tek create customised solutions?
Yes. Oracle Tek considers the client’s requirements, existing systems and processes before recommending an appropriate solution. Where appropriate, systems can be configured, integrated or customised to better meet the client’s requirements.
Can Oracle Tek fix software or data problems?
Yes. Oracle Tek provides technical support, troubleshooting, data fixes, repairs, conversions and migrations across supported systems. The appropriate solution depends on the software, the nature of the problem and the condition of the underlying data.
Who does Oracle Tek work with?
Oracle Tek works with businesses requiring professional assistance with financial software, accounting, payroll, HR, taxation, compliance, CRM, inventory, business systems, automation, technical support, training and outsourced services.
Is Oracle Tek limited to South African clients?
No. Oracle Tek is based in South Africa, but also provides services internationally.
How do I get a quotation?
Contact Oracle Tek to discuss your requirements. Our team will establish the appropriate services, software, systems and level of support required before preparing a proposal.
Need a quotation?
We will establish the appropriate scope before preparing a proposal.
If your question is not covered here, send us an enquiry and our team will help you work through the requirement.
